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 Why cant i access my website NOR my webmail from my computer?
Solution Why cant i access my website NOR my webmail from my computer?

When did the issue start?, suddenly?
Have their been any changes with your website, changes made by your web developers?
Has the website been moved to a new host?
Any dns modification been done at the domain registrar?

Steps to take to try to resolve the issue;
  1. Clear your browser cache. Howto: http://kb.iu.edu/data/ahic.html#fire3w
  2. Restart your modem and/or router.
If this does not work please send us:
  1. Obtaining your IP address: Howto: http://whatismyipaddress.com/
  2. Please provide us with your location and a trace route: How to perform a trace route: Howto: http://wiki.ocssolutions.com/How_to_Perform_a_Traceroute
trace route yourwebsite.com (Linux Os)
tracert yourwebsite.com (Windows Os)

Completing these steps above will fast track our team resolving your issue

Article Details
Article ID: 41
Created On: 10 Mar 2010 06:14 PM

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